products & services
customer service transformation We help the world's leading companies to reduce cost, increase revenues and improve customer and employee retention within contact centres and other service environments.
Quality monitoring, logging, speech analytics Autonomy etalk Qfiniti Integrated solutions with customer surveys, transaction assistance and eLearning to improve quality and agent performance, deliver business intelligence and ensure compliance
IP contact management Interactive Intelligence All in one IP contact management platform with voice, email, messaging, recording, IVR and dialer functionality for your contact centre and enterprise
training and development ICMI seminars Develop your people efficiently and effectively to meet your business needs
consulting Expertise to turn strategy into action and create or optimise your contact handling operation to meet your strategic objectives
Services & support successful solutions require the right installation, training, customer service and ongoing support as they evolve
ACD MIS VU-ACD Vital call volume information to help you manage your call centre better and improve agent performance